Impressive Customer Relations at Manhattan Movie Theater
The AMC 19th Street movie theater in Manhattan scored an impressive customer relations coup on Saturday following the breakdown of the projector halfway through a showing of the new movie "Mr. Brooks," starring Kevin Costner and William Hurt.
When they could not fix the problem after about half an hour, the theater gave out free passes to see another movie at any AMC theater -- plus it refunded the patrons' admission price for good measure.
While some of the patrons had been impatient following the breakdown, I detected a strong positive feeling about this gesture among them as I waited in line for my refund.
This is the way that businesses of all types can score big with their customers: Go out of your way to show your appreciation for their patronage.
